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Seeing our pro bono work drive change
Last month we attended the careers fair at Dr Challoner’s High School, a local grammar school. It became clear throughout the evening...


Entering the world of customer-centricity
Fresh out of university I knew I wanted a job that allowed me to exercise my creativity, curiosity and drive to help people. The Customer...


The power of podcasts: making your insights famous
Podcasting is a hot topic at The Customer Closeness Company. We’re avid listeners of podcasts on topics ranging from fitness to business...


A truly Glossier experience!
As a full-time working mum of teen and tween daughters, shopping for the girls has moved nearly entirely online – both to save time and...


Older generation influencers: why you should be talking to them in this cost-of-living crisis
The timing of this cost-of-living crisis makes it unique. We have experienced financial crises before, but none that have come off the...


Has the cost-of-living crisis stripped away our planet-friendly pandemic behaviours?
The cost-of-living crisis and the pandemic are having very different impacts on our attitudes to sustainability. During the pandemic we...