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Talking about vulnerability: the impact of language on customer experience
Understanding the lifestyles, challenges and needs of ‘vulnerable customers’ is an area in which we are increasingly being asked to help...
Best in class for Customer Service
The latest UKCSI results are in and it’s great to see that Pets at Home have been crowned the best business for customer service –...
Airbnb – Turning bad news into good memories
With schools resuming their timetables and workplaces returning to full capacity I doubt I’m alone in spending this Monday morning...