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Bring on the benefits of Consumer Duty
With the FCA’s Consumer Duty regulations coming into effect on 31st July, we’ve spent quite a lot of time recently exploring how our...
Talking about vulnerability: the impact of language on customer experience
Understanding the lifestyles, challenges and needs of ‘vulnerable customers’ is an area in which we are increasingly being asked to help...
Vulnerable Customers and Consumer Duty: What does it all mean for businesses?
Understanding the lifestyles, challenges and needs of ‘vulnerable customers’ is an area in which we are increasingly being asked to help...
Niche to necessity: how the cost of living crisis is giving brands the opportunity to transform
Air fryers have been around for over a decade and interest increased during the pandemic with more people investing time in cooking. At...